Our aim has been to make our website informative and have listed below answers to the questions we are asked most. We appreciate however that every business is different and would be pleased to answer any specific queries you may have. You can contact us directly on 0845 3700377 or email us on
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Can you meet all our lubricant needs? Yes, ID Lubricants (UK) is a dedicated lubricant company and as such offers the widest lubricant product range in the UK. All our products come from a dedicated lubricant manufacturer, which means that profits are reinvested solely into making the highest quality and most innovative lubricants.
Do you always have stock available? As buyers in the past, we understand that there is nothing more frustrating than your best selling lines being unavailable when you come to re-order. We always maintain a high stock holding so you can rest easy in the knowledge that you will not have to wait for your order.
How quickly can I expect my goods after I order? Cash flow is always key to any business. To prevent your money being tied up in stock, we offer a next working day delivery service to anywhere in mainland UK for all orders received before 2pm. Deliveries to Highlands and Islands take on average three days.
Lubricants are naturally used internally. Can you prove their safety? Yes, the intimate nature if our products demand the highest assurance of quality and safety so you can feel 100% confident that you are offering your customers the best. All ID products have received full certification from the stringent FDA (Food and Drug Administration). We have also invested in separate UK product testing and have European certification for the whole range. All these certificates are available for you to view. In addition, you will find that all the ID range have a tamper proof security seal under the cap so your customer can be assured that the product they are buying is completely sterile.
Do you promote and support the ID brand? It is always easier to sell a branded product. Through our dedication to ID, we are able to invest thousands of pounds each year promoting the brand through advertising, PR and exhibitions. Importantly for you this means that with ever increasing awareness of ID, the products will sell through you. In addition, education is a big part of successfully selling lube and we support your sales efforts with the point of sale posters and lubricant information flyers.
Do you have a minimum order? When starting out, you may not want to hold vast quantities of stock. We therefore have no minimum order value and are happy to split boxes whilst you establish which of our lines sell best to your particular customer base. Carriage can also eat into your profits so we offer you free carriage on the low figure of £200 net in mainland UK and just £400 for the Highlands and Islands. All orders under this value are charged at £8.00 for UK and £15 for Highlands and Islands.
How do I order? You can: Order by pressing any order now button, completing the simple form and submitting Phone through your order on+44 (0)845 3700377 Fax your order on +44 (0)1636 678203 Email your order to
Alternatively if you would like help deciding which lines would suit your business best, please call 0845 3700377 and you can talk through your needs with us.
